Legal // Document 01

Terms & Conditions

Last updated: August 2026

Welcome to Invade Gaming Café. By accessing our website, creating an account, or making a booking, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.

01Eligibility

  • Customers must be 14 years of age or older to use our gaming systems.
  • Customers under 18 should have permission from a parent or guardian where applicable.
  • Management reserves the right to request proof of age if necessary.

02User Accounts

When creating an account, you agree to:

  • Provide accurate information.
  • Keep your account credentials secure.
  • Be responsible for all bookings made through your account.

We reserve the right to suspend accounts involved in fraud or misuse.

03Bookings

Bookings are subject to availability. A booking becomes confirmed after:

  • Successful online payment, or
  • Confirmation by café staff for manual/offline bookings.
Please arrive at least 10 minutes before your booking. Late arrivals may reduce your play time. No-shows may not be eligible for refunds.

04Payments

We accept:

  • Razorpay
  • Cash (where applicable)
  • Manual UPI (where applicable)

Online payments are securely processed through Razorpay. We do not store card or UPI credentials.

05Booking Modifications

Bookings may be modified depending on availability. Management reserves the right to reject modifications that create scheduling conflicts.

06Customer Responsibilities

Customers agree to:

  • Handle equipment carefully.
  • Follow staff instructions.
  • Respect other players.
  • Maintain appropriate behaviour.
  • Keep food and drinks away from gaming equipment unless permitted.

07Damage to Equipment

Customers may be responsible for repair or replacement costs resulting from intentional misuse or negligence.

08House Rules

While visiting Invade Gaming Café:

  • Guests aged 14 years and above are welcome.
  • Please check game availability with the service desk.
  • Do not use gaming equipment with dirty hands.
  • Respect fellow gamers.
  • Keep noise levels reasonable.
  • Return controllers and accessories after use.
  • No switching stations during Sim Racing unless approved by staff.
  • Dispose of waste responsibly.
  • CCTV surveillance is active throughout the premises.

09Service Availability

We may temporarily suspend bookings because of:

  • Maintenance
  • Equipment failure
  • Internet outages
  • Safety concerns
  • Unforeseen circumstances

10Intellectual Property

All branding, website content, logos, and graphics belong to Invade Gaming Café unless otherwise stated.

11Limitation of Liability

Invade Gaming Café is not responsible for:

  • Loss of personal belongings
  • Interruptions caused by third-party services
  • Delays outside our control

12Termination

We reserve the right to refuse service or terminate accounts that violate these Terms.

13Refund & Cancellation Policy

Last updated: August 2026

Cancellation Window

Customers may cancel bookings up to 2 hours before the scheduled start time. Cancellations made less than 2 hours before the booking are not eligible for refunds.

Monthly Cancellation Policy

Each customer receives:

  • 1st cancellation → 100% refund
  • 2nd cancellation → 100% refund
  • 3rd cancellation → 100% refund
Beginning with the 4th cancellation in the same calendar month, refunds will be processed after deducting a 15% cancellation fee (customers receive an 85% refund). The cancellation count resets automatically at the start of each new calendar month.

Daily Cancellation Limit

Customers may cancel only one booking per calendar day. If a cancellation has already been made on that day, additional cancellations are not permitted until the following day.

Refund Method

Online payments are refunded to the original payment method. Refund processing generally takes 5–7 business days, depending on the customer’s bank or payment provider.

Non-refundable Situations

Refunds are not provided for:

  • Cancellations made within 2 hours of the booking time
  • No-shows
  • Bookings cancelled because of customer misconduct
  • Fraudulent bookings

Café Cancellation

If Invade Gaming Café cancels a booking because of equipment failure, maintenance, or operational issues, customers will receive either a full refund, or the option to reschedule.

14Contact

For questions regarding these Terms:

Invade Gaming Café // System Document // Rev. Aug 2026